You are our priority and our endeavour shall be to provide you with the best possible care from our side.
Some consultations are complimentary and while certain consultations incur a fee, some will be completely redeemable if you choose to have the treatment. Please ask at the time of booking.
Clients who fail to attend or give less than 48 hours notice, will forfeit their right to any deposit or payment made towards the treatment or consultation.
Any appointments for consultations, which are not attended or cancelled/re-scheduled with less than 48 hours notice, will incur a facilities charge of £150.
Any appointments for treatments or procedures, which are not attended or cancelled/re-scheduled with less than 48 hours notice, might be charged in full.
Please do NOT attend the clinic for an appointment if you are unwell and please inform us of the same as soon as practically possible. . If you are unsure, please call and discuss with us.
We do not offer refunds on any treatments or any product purchases.
Please bear in mind that the price is for the treatments and not for the results. Due to the nature of the treatments we offer, although they are scientifically proven, we do not guarantee results.
Any courses of treatments must be paid in full before the start of treatment and should be redeemed within 12 months. Treatment courses may be delayed or extended if there is a valid medical reason for the same and a proof of the same needs to be presented to the clinic before the end of 12 months.
Any part of a package or course of a treatment that has already been commenced, cannot be refunded.
We do not offer refunds on any special offers which have fallen out of the offer period.
For any discounted treatments, clients will be advised regarding the time frame within which the treatment must be completed which again may be 12 months or shorter, depending on the treatment.
We ask that our clients not to bring children to the clinic unless they have an accompanying adult who can supervise the children in the waiting area. Children will not be allowed to accompany you into the treatment room.
We do not offer treatments to anyone under the age of 18. For treatments like Warts, Verruca or Hyperhidrosis etc, which in some cases might not be considered as aesthetic treatments, client cases are considered on an individual basis whether or not to treat.